Job Description

We are looking for a problem-solving and high-organized dispatcher to join our team. You're a multitasker, acting as the first point of contact for customer requests, while also arranging the scheduling, reporting, and communication for service calls. You’ll communicate with field teams and customers using messaging apps, email, two-way radios, and telephones. The ideal candidate has basic computer skills and is comfortable preparing daily work orders and schedules for the field team. Ready to join our growing company? Start your application today! Responsibilities:

• Document service schedules and customer complaints
• Correspond with field teams and customers on any service details and special requests
• Plot and shift service calls when necessary
• Schedule service calls for customers and field teams
• Prepare documents for dispatch
• Set up the field technician's schedule to dispatch for profits (Right tech to the right call)
• Debrief technicians after their service calls
• Update our call takers on appointment needs

Qualifications:

• Strong knowledge of customer interface and interaction
• 1+ years of experience as a service dispatcher is preferred, but not required
• Candidate should be comfortable working with people in dynamic and stressful conditions
• High school diploma or GED required; bachelor’s or associate degree is preferred
• Candidate must have great customer service communication, organizational, and interpersonal skills
• Service Titan experience is a plus!

About Company: Independently owned and operated family business. We are also part of a national brand. Serving Ocean County for over 20 years. We have a great culture We offer top benefits, a 401K plan, paid vacations, paid holidays, and paid time off. We do full-service residential heating, AC, electrical, plumbing, bathroom and kitchen remodels. One Hour Heating & Air Conditioning Mister Sparky Electric Benjamin Franklin Plumbing

Job Tags

Holiday work, Start working today, Shift work,

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